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Return & Exchang

We offer a return policy for those customers who are not satisfied with their products. There are a few guidelines that must be followed in order to make the return / replacement process smooth.

Before returning, please email us first for the return address as well as a return permit without the returns will not be accepted. And please read the following guideline first:

A. Please email us for a refund or exchange within 3 days of arrival, include a reason for a return and at the same time take a picture for our reference

B. After receiving the package, please carefully check your ordered items. If you received a bad quality product or a wrong product other than the one you received, please take pictures of the item and send it back within 14 days of receipt. Then we will return a new item to you or issue a refund for you.

C. If you want to return the product only because you do not want it, please pay attention that return shipping fee is at your expense. The original shipping fee will not be refunded.

D. The article is your responsibility until it reaches us. For your interests, we recommend that you send back your package via a traceable method.

If you want to return the ordered product, please attach a note with the following information:

1) Order number

2) Product code / product name

3) Details of the reason for your exchange

4) A refund or exchange, like the solution

Refunds will only be credited in the original manner of payment. A 5% restocking and handling fee will be deducted from the refund. The replacement will only be shipped after the return has been received. After we receive our back package, we will contact you. Please allow up to 15 working days from the date we receive your return to process your return or exchange.

If you have any questions or suggestions regarding your return and foreign exchange policy, please do not hesitate to contact us.